Returns & Exchanges

At Grace Melbourne, we want you to be completely satisfied with your purchase. If your fashion selection isn't quite right, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original packaging with all tags attached, ensuring the garment is in unworn and original condition.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or post office.

4

Receive Your Refund

Once our Melbourne studio inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing