Frequently Asked Questions

Everything you need to know about shopping with Grace Melbourne

How long will it take to receive my order?

Standard shipping within Australia typically takes 3-5 business days, while international orders can take between 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.

Do you offer international shipping?

Yes, Grace Melbourne ships worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.

How do I know which size to choose?

Each product page features a detailed size guide. Since we curate various designer labels, we recommend checking the specific measurements provided to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna.

Can I track my delivery?

Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.